Below the How-To-Video are Definitions and Descriptions of the Various User Roles available within Guardian.




Definition of User Roles


Super Admin – The System Administrators of your institution’s Guardian platform. Super Admins may perform any function within the system, including configuration, data management, user management, case assignment, case management, and reporting. Super Admins will have access to any and all user and case information in the system, as well as to System Logs.


Incident Type Admin – Incident Type Administrators are specific to Incident Types. An Incident Type Admin may perform any function within their designated workflows, including configuration, data management, user management, case assignment, case management, and reporting. Incident Type Admins will have access to any and all user and case information for their respective workflows, and will be able to view a user’s case history for their respective workflows. An Incident Type Admin may be an Incident Type Admin of multiple incident type workflows, and/or may also be an Incident Type Hearing Officer of various workflows.


Incident Type Hearing Officer – Hearing Officers (also known as Investigators) are specific to Incident Types. A Hearing Officer may perform any function within only cases assigned to them, including case management, case history viewing, and reporting. Hearing Officers will have access to any and all user and case information that pertains to the cases to which they are assigned. A Hearing Officer may be a Hearing Officer of multiple incident type workflows, and/or may also be an Incident Type Admin of various workflows.


Student Staff – Student Staff users are students of the college/university who have been granted Student Staff access to aid in case management. Student Staff may perform limited case management functions within only cases assigned to them. Student Staff will have access to limited user and case information that pertains to the cases to which they are assigned. A Student Staff may be a Student Staff of multiple incident type workflows.


Staff – Staff users are any non-student employee of the institution, including but not limited to Staff, Faculty and Employees. Staff users may only submit Incident Reports via the Incident Reporting Form and may view limited information regarding cases in which they are an Involved Party, such as documents, emails, and meetings shared with them by Officers, Admins or Super Admins in the User Portal.


Student – Student users are any user that is a student of the institution. Student users may only submit Incident Reports via the Incident Reporting Form and may view limited information regarding cases in which they are an Involved Party, such as documents, emails, and meetings shared with them by Officers, Admins or Super Admins in the User Portal.