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Knowledge base
Campus Kaizen - Support
Support - General
4
Scope of Support for Campus Kaizen Software Products
Customer Responsibilities
Reporting an Issue
Supported Browsers
My College Roomie
Student Support
26
Where is my Welcome Email?
How do I create a My College Roomie account?
Why can't I log in?
How do I get started on My College Roomie?
How do I change my password?
View all 26
Admin Support
15
Integration Overview - Adirondack Solutions' The Housing Director
Integration Overview - RMS Mercury
Adding & Inviting Users to My College Roomie
Editing the Questionnaire
Resending Welcome Emails (Single or Bulk)
View all 15
Guardian Case Management Software
Setup & Configuration
53
Managing Incident Types - Create, Modify, Archive
Managing Workflows & Processes
Managing Organizations - Create, Modify, Archive
IR Form Builder - Managing Incident Report Questions and Fields
Managing Email Templates - Create, Modify, Archive
View all 53
Case Management - Tasks
53
Access Levels and User Roles
Case Management - General
Assigning or Changing a Case Owner
Adding an Expected Close Date
Converting an IR to a Case
View all 53
Case Management - FAQ
6
How do I prove that a student viewed a letter, email or document? aka Read Receipts
What happens after an Incident Report is submitted?
How do I submit an Incident Report or Case?
What can an Involved Party or Student see from the User/Student Portal?
Login Issues
View all 6
Reports and Statistics
7
Overall Statistics Page
Current Situation Page
Custom Report Builder - Create custom reports
Saved Reports - Saving, modifying, removing custom reports
Scheduled Reports - Scheduling & modifying automated reports
View all 7
User Access Levels
1
Managing Employee and Staff Access Levels
Data Imports
1
Using the Manual Data Importer to Import Student, Employee, Class Schedule Records
User/Student Portal
4
Viewing Case Information
Submitting Sanction Documentation for Completion Approval
Making an Appeal
How to Complete a Case Form from the Guardian Portal
Help Desk Software
by Freshdesk Support Desk