TABLE OF CONTENTS


Overview

Guardian includes a guest/public reporting form that allows individuals to submit an incident report without logging in and without having a Guardian user profile.

The guest reporting form is intended for non-logged-in users, such as anonymous users (if enabled in your platform display settings by a Super Admin), parents/guardians, community members, or other external individuals who need to submit a report.


Is a Guardian profile required to use the guest reporting form?

No. A Guardian profile is not required to use or submit the guest reporting form.

The guest reporting form is public-facing, meaning anyone with the link can access it and submit a report without logging into Guardian.


Where can I find my platform’s guest reporting form link?

A Super Admin can locate the platform’s guest reporting form link by going to:

Configurations > Display Settings


Why am I being redirected to the Cases tab instead of the guest reporting form?

If you are a Case Manager, Administrator, or another logged-in Guardian user reviewing your platform, you may notice that the guest reporting form link brings you to the Cases tab instead of the guest/public form.


This happens because you are currently logged into Guardian in your web browser session. A guest reporting form is intended for non-logged-in users, so a logged-in user cannot access the form the same way a true guest/public user would.


To accurately test the guest reporting form link, please use one of the following options:

  • Log out of Guardian in your current browser session before opening the link.
  • Open the link in a different web browser where you are not currently logged into Guardian.
  • Open the link in an incognito/private browser window, which simulates a fresh browser session.

This will allow you to view the form as a public, non-logged-in user would see it.


Which report types appear on the guest reporting form?

The report types available on the guest reporting form are controlled by each Incident Type’s Incident Access setting.


Incident Access determines who can submit reports for that specific Incident Type, such as:

  • Anyone / All
  • Guests
  • Student users
  • Employee users
  • Selected specific users or groups

If a report type is not appearing on the guest form, an Admin should review that Incident Type’s access settings.


How to update guest access for an Incident Type

An Admin can update Incident Access by going to:

Configurations > Incident Types


Then:

  1. Find the Incident Type you want to review or update.
  2. Click Modify
  3. Locate the Incident Access section.
  4. Confirm whether guests or other user groups should have access to submit that report type.
  5. Save any changes by clicking Update.

Once updated, the report type should appear on the guest/public reporting form based on the selected access settings.