Campus Kaizen

Support - General 4

• Scope of Support for Campus Kaizen Software Products
• Customer Responsibilities
• Reporting an Issue
• Supported Browsers

Guardian Updates and Enhancement Logs 1

• 2023.08 Guardian Update

Setup & Configuration 58

• Managing Incident Types - Create, Modify, Archive
• Managing Workflows & Processes
• Managing Organizations - Create, Modify, Archive
• IR Form Builder - Managing Incident Report Questions and Fields
• Managing Email Templates - Create, Modify, Archive

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Case Management - Tasks 54

• Access Levels and User Roles
• Case Management - General
• Assigning or Changing a Case Owner
• Adding an Expected Close Date
• Converting an IR to a Case

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Case Management - FAQ 6

• How do I prove that a student viewed a letter, email or document? aka Read Receipts
• What happens after an Incident Report is submitted?
• How do I submit an Incident Report or Case?
• What can an Involved Party or Student see from the User/Student Portal?
• Login Issues

View all 6

Reports and Statistics 8

• Overall Statistics Page
• Current Situation Page
• Custom Report Builder - Create custom reports
• Saved Reports - Saving, modifying, removing custom reports
• Scheduled Reports - Scheduling & modifying automated reports

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User Access Levels 1

• Managing Employee and Staff Access Levels

Data Imports 3

• Using the Manual Data Importer to Import Student, Employee, Class Schedule Records
• Data Import Errors - Import File Formatting
• Data Imports - Errors, Error files, Why Records Fail to Import

User/Student Portal 4

• Viewing Case Information
• Submitting Sanction Documentation for Completion Approval
• Making an Appeal
• How to Complete a Case Form from the Guardian Portal

General FAQ 1

• How to change or update the email address of a user

Admin Support - MCR Housing - Dashboard 0

Admin Support - MCR Housing - Configurations 9

• MCR Housing - Configurations - General Settings - Global Settings and Branding
• MCR Housing - Configurations - Room Types
• MCR Housing - Configurations - Residence Halls - Add, Modify, Remove Residence Halls, Floors, Suites, Rooms, Beds
• MCR Housing - Configurations - Custom Fields
• MCR Housing - Configurations - Dining Plans - Add, Modify, Delete Dining Plan Options

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Admin Support - MCR Housing - Term 15

• MCR Housing - Term - Creating a new Term
• MCR Housing - Term - Applications - Application Settings
• MCR Housing - Term - Applications - Application Questions
• MCR Housing - Term - Applications - Room Selection Processes
• MCR Housing - Term - Dining Plans

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Admin Support - MCR Housing - Students 0

Admin Support - MCR Housing - Billing 0

Admin Support - MCR Housing - Messaging 0

Admin Support - MCR Housing - Reports 0

Admin Support - MCR Housing - System Log 0

Admin Support - MCR Housing - Import Data 0