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Campus Kaizen - Support
Support - General
Scope of Support for Campus Kaizen Software Products
Reporting an Issue
My College Roomie
Where is my Welcome Email?
How do I create a My College Roomie account?
Why can't I log in?
How do I get started on My College Roomie?
How do I change my password?
See all 26 articles
Integration Overview - Adirondack Solutions' The Housing Director
Integration Overview - RMS Mercury
Adding & Inviting Users to My College Roomie
Editing the Questionnaire
Resending Welcome Emails (Single or Bulk)
See all 15 articles
Guardian Case Management Software
Setup & Configuration
Managing Incident Types - Create, Modify, Archive
Managing Workflows & Processes
Managing Organizations - Create, Modify, Archive
IR Form Builder - Managing Incident Report Questions and Fields
Managing Email Templates - Create, Modify, Archive
See all 50 articles
Case Management - Tasks
Access Levels and User Roles
Case Management - General
Assigning or Changing a Case Owner
Adding an Expected Close Date
Converting an IR to a Case
See all 51 articles
Case Management - FAQ
How do I prove that a student viewed a letter, email or document? aka Read Receipts
What happens after an Incident Report is submitted?
How do I submit an Incident Report or Case?
What can an Involved Party or Student see from the User/Student Portal?
See all 6 articles
Reports and Statistics
Overall Statistics Page
Current Situation Page
Custom Report Builder - Create custom reports
Saved Reports - Saving, modifying, removing custom reports
Scheduled Reports - Scheduling & modifying automated reports
See all 7 articles
User Access Levels
Managing Employee and Staff Access Levels
Using the Manual Data Importer to Import Student, Employee, Class Schedule Records
Viewing Case Information
Submitting Sanction Documentation for Completion Approval
Making an Appeal
How to Complete a Case Form from the Guardian Portal
Help Desk Software
by Freshdesk Support Desk