Closed and discarded cases are not shown in the Workflow view on the Cases tab. The Workflow view is designed to display open/active cases only.

To view closed or discarded cases, use the List view instead.

Steps

  1. Navigate to the Cases tab.
  2. Select List view instead of Workflow view.
  3. Locate the Status filter.
  4. Select the status you want to view:
    • Active: open/active cases
    • Archive: closed cases
    • Discard: discarded cases
    • All: all case statuses
  5. Use any additional filters, such as Type, Stage, Officer, or keyword search, to narrow your results.