There are currently 2 ways to change the Incident Type of a Case after it has been converted to a case, and the method used may depend on the user's preference:
Option 1: Via Change Incident Type:
Option 2: Via Split Function
Changing the Incident Type of a Case after Assignment or Conversion to a Case Print
Created by: Jay Sensi
Modified on: Tue, 27 Sep, 2022 at 7:59 AM
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