If you are having issues logging into Guardian, there could be a number of root causes.
If you receive a 403 Error, some reasons for this and next steps you should take are:
|Possible Reason||Action to Take|
You do not have an Guardian account
|Contact your Guardian Super Admin for assistance|
The email address for your Guardian account does not match the email address being passed to Guardian by your Single Sign On System
|Contact your Single Sign On Team to ensure the proper information is being passed for your user account, and that you are authorized to use SSO to log into Guardian|
|The link between your Single Sign on System and Guardian is broken||Contact both your Single Sign On Team and the Guardian team via a Support Ticket to troubleshoot further|
If you are redirected to a URL that contains "/login" at the end, but your Guardian platform uses Single Sign On, your credentials will not work on a "/login" page, and a password reset will not work as you do not have a Guardian Password.
Some steps to try:
- Try logging in using a different browser
- Using your normal browser, try opening an Incognito Window and attempting to log in/
If either of these methods are successful, then the issue is not with Guardian, but rather with your browser or Single Sign On Session.
Additionally, if you have issues with Chrome, you may try the following: